> Imagine this scenario: You are interacting with a customer. After a while, things turn sour and the customer starts to make negative comments about you. How do you handle the situation?
> Imagine this scenario: You have been given an assignment that requires input from another department in your company. Traditionally, this department is hard to contact, and they have not gotten back to you regarding your assignment. Because of this, you are unable to move forward with your assignment. What do you do?
> Describe a time when you had to be discreet in your actions and words in order to maintain confidentiality. How did you manage it?
> Describe a time when you had to point out and handle the underperformance of a colleague. How did you approach the situation?
> What is your approach to ensuring you and your coworkers comply with applicable laws and ethical standards?
> Describe a time when you had to explain something complex to a colleague. What problems did you come across and how did you deal with them?
> Describe a time when you were unsure of a decision you had made because there could be backlash from it. How did you handle the situation?
