> Tell me about a time when you and your team faced challenging odds. How did you keep them engaged and motivated to overcome the situation and succeed?
> Imagine this scenario: A potential customer is talking to you and then insults our product. How would you respond?
> Describe a time when a subordinate or direct report came to you with a complaint. What did you do and what was the outcome?
> Describe a time when you changed someone’s mind about an important topic. What did you say or do to convince them?
> Describe a time when you successfully helped to mediate conflict between others. What happened and how did you handle it?
