> Imagine this scenario: You have been tasked teaching your colleagues a new work process so that they will implement it. However, your initial attempt to teach them was met with heavy resistance and comments such as “this is the way we’ve always done it”. How would you deal with this resistance and achieve your objective?
> Describe a time when you had to work exceptionally hard to provide great service. What did you do and what was the outcome?
> Describe a time when your colleague got angry with you. What happened and how did you deal with it?
> Describe a time when you dealt with an angry customer. What happened and how did you deal with the situation?
> Describe a recent work project or situation that caused you a large amount of stress? How did you deal with it?
> Describe a time when you implemented a novel idea despite not knowing how it would turn out. What happened and what did you learn?
