> Describe a time when you dealt with an angry customer. What happened and how did you deal with the situation?
> Describe a situation where you needed to work with a client or customer who was very different from you.
> Describe a time when you had to deal with an irate customer. What did you do and what happened in the end?
> Describe a time when you inherited a customer or took over a client account from a coworker. What did you do to establish rapport and trust with the customer?
> Describe a time when your client changed the brief or ‘moved the goalpost’ an unacceptable number of times. How did you handle the situation and the client?
