> Describe a time when you successfully worked with people outside of your usual working team or department.
> Describe a time when you communicated with your manager’s manager. What was said and how did you feel?
> Describe a time when you had to influence or persuade a senior manager, director, or board member. How did you approach the situation?
> Describe a time when you saw a problem from another person’s point of view. What was the context and how different was their perspective to yours?
> Imagine this scenario: You are interacting with a customer. After a while, things turn sour and the customer starts to make negative comments about you. How do you handle the situation?
