> Imagine this scenario: You are hard at work on a difficult task. As a result of your hard work, you feel accomplished for doing a good job. However, when you submitted your work, you were told that due to ‘unforeseen circumstances’, you are to do the work again but in a different way. How would you feel, and what would you do?
> Imagine this scenario: Your teammates are in disagreement over a workplace issue. They have turned to you as a neutral third party to come up with a solution that is fair to all of them. What will you do?
> Imagine this scenario: You are confronted by another manager, not your own manager, about a mistake made in a work process. You know you did not make this mistake, but you do not know who did. What do you do?
> Imagine this scenario: You are leading a team where one team member is not performing well and it not easy to deal with. When you try to inspire or support this person, they end up leaving the team. What are your thoughts on the current situation and what will you do next?
> What is your approach to checking that you have gathered the correct details from a customer or client?
> Describe a time when you were initially confused by a customer’s request, but managed to successfully clarify the request. What happened and what did you do?
