> Describe the most challenging work related problem you have come across. How did you come up with a solution for the problem?
> Imagine this scenario: You are interacting with a customer. After a while, things turn sour and the customer starts to make negative comments about you. How do you handle the situation?
> Describe a time when you were unsure of a decision you had made because there could be backlash from it. How did you handle the situation?
> Describe a time when you had to have a difficult conversation with someone. What was the topic and how did you communicate?
> Imagine this scenario: You are confronted by another manager, not your own manager, about a mistake made in a work process. You know you did not make this mistake, but you do not know who did. What do you do?